Helpdesk is a department or person that provides assistance and information usually for electronic or computer issues. Large helpdesk have a person or team responsible for managing the incoming request, called "issues"; they are commonly called queue managers or queue supervisors. Helpdesk will sometimes handle incoming calls through a call center. Some helpdesk roles might include hardware break and fix or troubleshoot software issues on a pc.
Keep in mind that helpdesk might have limited access to certain software like active directory or office 365. Depending on the company. You might have access to Azure, Aws, VMware, SCCM, Ivanti, software deployment, MDM (mobile device management), networking voip like cisco/avaya/mitel, and other products.
Starting salary for helpdesk can be anywhere between 30k to 60k. Helpdesk has different tiers of support and can sometimes pay more depending on the industry. Average salary for someone who works in tier 2 can be anywhere from 50k to 70k sometimes more. It depends where you live and what you know. Senior titles can be Tier 2 Support, Desktop Support, Service Desk, Technical Support Specialist, or Senior Helpdesk.
Understanding computer hardware and software.
What is a Home lab?
Now that you have a good understanding of fundamentals. It's time to build a home lab. In order to understand helpdesk. Build a home lab by getting Server 2016 for free through the Microsoft Evaluation website. Here's how to get started:
In order to understand helpdesk. Build a home lab by getting office 365 for free.
What is a ticket system and why do we use it? Please see video below on how to access it for free and how's it's used in a work environment:
Now that you build the home lab. It's time to fix the resume and start applying to jobs.
Focus on the job description. The interview questions can be anything from the job posting to your resume or personality questions. Watch the playlist below to give you an idea of interview questions:
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